This page is operated by Comfi-Home Limited (“Comfi” or “the Company”). By using our website, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our website.

Registration and Personal Data Privacy

You are required to register with us when you place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract. To register you need to supply us with your name, email address, payment details and possibly some other personal information. See our Privacy Policy for more details about this. You are required to provide true, accurate, current and complete information about yourself when filling out our registration form; and promptly update your registration information if necessary. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration. We process information about you in accordance with our privacy policy which is regarded as part of the Terms and Conditions.

Online Shopping

You cannot cancel an order once it has been submitted. The information on our website should not be relied on as definite statements as to whether the merchandise you wish to purchase are actually in stock. If the merchandise is out of stock, charges paid by you (if any) shall be refunded to you without interest. Comfi shall not be held liable for any losses or damages incurred or suffered by you as a result of our insufficient stock to meet your order.

We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.

Order Delivery

We normally ship within 2-3 business days after receiving your order; remote area and outlying island may require an extra 1-2 business days of delivery time. All delivery dates and times stated by our website or staff are merely estimates and we shall not be liable for any losses or damages incurred or suffered by you as a result of late delivery or non-delivery of merchandise.

We will deliver the merchandise ordered by you through third party service providers. You agree that you may need to present your photo identification upon request when you acknowledge receipt of the merchandise. The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandises are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order without any refund or compensation to you in the event of your failure to accept delivery for whatever reasons.

Online Shopping Guarantee

If the merchandise you ordered are faulty, defective or damaged (with no fault on your part), you can exchange the merchandise within seven (7) days of purchase. Please contact our customer service hotline within seven (7) days of purchase. You must present the receipt or proof of purchase when you exchange your merchandise. Each online order is only eligible for one exchange. In the event the merchandise you wish to exchange is out of stock, you can choose to exchange different merchandise of an equal or lessor value.

TERMS OF USE

You agree that your activity on our website will follow the laws of Hong Kong and you agree that you will not use our website in any way that breaches any applicable local, national or international law or regulation; or in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website.

INTELLECTUAL PROPERTY RIGHTS 

We are the true and lawful owner of all intellectual property rights in our website, including all materials published on it and all derivatives thereof.  Those works are protected by copyright laws and treaties in Hong Kong SAR and around the world.  All such rights are reserved.

You must not print, download, or modify any print or multimedia materials from our website in any way. You also agree not to reproduce, duplicate, copy or re-sell any part of our website or any part of the materials on our website without obtaining our prior written consent.

Disclaimer of Warranties and Limitation of Liability

The systems, servers and equipment used to operate this website, may from time to time be inoperative or only partly operational as a consequence of mechanical breakdown, maintenance, hardware or software upgrades, telecommunication connectivity problems or other causes whatsoever. We shall not be liable for any losses or damages arising from any such downtime.

We do not represent or warrant to you that any of the contents on this Website will be accurate, complete or reliable.

You agree that no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Any information which you transmit to us is transmitted at your own risk.

We do not guarantee that any files or other data you download from the website will be free of viruses or contamination or destructive features.

JURISDICTION AND GOVERNING LAW

Any dispute or claim arising from or related to the use of the website shall be governed by and construed in accordance with the laws of Hong Kong, unless otherwise specified. We retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.  If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be illegal, invalid or unenforceable, such provision shall be deemed to be severed and the remaining provisions shall remain in force and effect.

AMENDMENTS

We reserve the right to amend these terms and conditions at any time. You are expected to check this page from time to time to review any changes we make, as they are legally binding on you.